Caught in the act, they were!

No, I'm not talking about us! The other day I went to an eye clinic to get an appointment (so I can order more contacts..) and showed them my insurance card. I asked if they accepted it, and they said they did. So today when I went in, I had the appointment and afterwards sat down for the billing part. The lady behind the desk said we don't accept that..several times. A different lady working with us tried to call them, and didn't get through. She acted like they were closed and couldn't get though (which I know its 24 hours..). After looking at the insurance info on the computer that she had she still had no clue to what it meant, and neither did I. (what does vieriable co-pay mean??) I told her to call again, and that time she got through. She found out they were out-of network, which they didn't tell me to begin with. The insurance company can reimburse me..which is better then not covered at all! So much for the first lady! AND they probably won't see me again after I pick up the contacts I ordered! A lady in this situation that wasn't as nice as me would have been HOPPING mad!